Frequently asked questions
What types of rugs do you clean?
We specialise in cleaning a wide range of rugs, including Persian, Oriental, wool, silk, synthetic, and more. Our experienced team is equipped to handle various materials and styles.
How often should I have my rugs cleaned?
The frequency of cleaning depends on factors like foot traffic, environmental conditions, and the rug’s material. Generally, a professional cleaning every 12-18 months is recommended for maintaining optimal cleanliness and longevity.
Can you remove tough stains from my rug?
Yes, our cleaning process includes stain treatment. However, successful stain removal depends on factors like the type of stain, how long it has been present, and the rug material. We strive for the best results possible.
Do you provide pick-up and delivery services?
Absolutely! We offer convenient pick-up and delivery services to ensure a hassle-free experience for our clients. Contact us to schedule a convenient time.
What is the difference between in-house and off-site cleaning?
In-house cleaning involves cleaning rugs at your location using wet extraction. Off-site cleaning, or immersion cleaning, is done in our specialised facility using a full immersion process, providing a more thorough and controlled cleaning.
How long does the cleaning process take?
The duration depends on factors like the rug’s size, type, and the level of soiling. On average, the process takes about 7-14 days, including pick-up, cleaning, and delivery.
Do you offer rug repair services?
Yes, we provide rug repair services for issues such as fringe repair, edge binding, and patching. Our skilled technicians can assess and address various repair needs.
How much does it cost to clean a rug?
We cost every job specifically based on the unique characteristics of the rug and the scope of work required. For an accurate estimate, please provide details about your rug, including size and material, and we’ll tailor a quote to your specific needs.
Is your cleaning process safe for delicate rugs?
Absolutely. Our cleaning methods are tailored to suit each rug’s unique characteristics. We use gentle solutions and techniques to ensure a safe yet effective cleaning process.
Can I get a quote online?
Yes, we offer online quoting. Simply provide details about your rugs, including size and material, and we’ll provide you with an estimate.
Are your services insured?
Yes, we are fully insured. Your rugs are in safe hands, and our insurance provides added peace of mind.
What areas do you cover?
We primarily service Hertfordshire, Bedfordshire, Berkshire, Oxfordshire, Cambridgeshire, London, and Essex. If you are located in these areas or nearby, we are well-equipped to cater to your rug cleaning needs.
Quality Assurance:
NCCA members are committed to delivering high-quality services. By choosing a certified professional, you can trust that your rugs will be cleaned using the most appropriate methods and techniques, resulting in superior results.
